The brand new SAP Services and Support book clarifies SAP's offerings in a transparent, comprehensible way and addresses distinctions between the requirements of latest customers and knowledgeable end users.
Observe: Support requests are intended for regime duties in your cloud solutions, which might be unrelated to sudden company delays or disruptions.
You have only to start SAP Support Connector just in case the community relationship isn't nevertheless in related position.
Plan a Manager means that you can guide a fifteen-minute simply call having a support supervisor on your medium or significant priority support situation which has a two hour lead time underneath the following problems:
From its inception, SAP's Buyer Support has stood out for its expanded job beyond bug fixes and situation resolutions. Day by day responsibilities consist of resolving tickets and resolving issues, all geared toward maximizing buyer business enterprise value, securing investments, and optimizing SAP operations. We're a proactive enterprise lover dedicated to helping clients obtain their aims.
option to subscribe to normal updates about outage activities and its resolution right up until the outage has actually been fixed.
The adjustment doesn't depict an increase in checklist charges for SAP support choices. Afflicted customers and partners is going to be notified in accordance While using the respective domestically agreed contractual stipulations. Go through the complete assertion in English or German.
The new SAP Services and Support e-book points out SAP's choices in a clear, comprehensible way and addresses variances involving the requirements of latest shoppers and experienced consumers.
Outside of merely taking care of IT, Dawn empowers your service desk to soar, elevating your total IT operation's effectiveness while making certain exceptional consumer gratification.
The SAP GoingLive Look at safeguards your SAP Resolution to some clean begin of generation. This proactive provider mitigates the hazards that crop up from non-ideal system and organization process configuration. It assures a technically more info strong operation from the beginning and as a consequence safeguards your organization.
Get insights into how this ERP-centric approach guarantees traceable and auditable carbon knowledge though supplying authentic-time environmental and monetary affect Assessment to allow smarter organization conclusions.
Patches are code-corrections for a particular Model of the SAP product. Support packages are a collection of one or more patches. Eventually, support website offer stacks are a collection of support packages.
DM< answers help you fix business issues such as mergers & acquisitions, divestitures, corporate restructuring, details click here harmonization and consolidation of IT landscapes.
provide a in-depth description. select the right process and solution. Browse listed here why this is important.